Product
Zoho Desk
Customer ServiceComplaint Management
The industry's first context-aware help desk software.
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Zoho Desk
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About the Zoho Desk
Zoho Desk is a cloud-based customer service and help desk software that helps businesses deliver exceptional support across multiple channels. It stands out as the industry's first "context-aware" help desk, meaning it provides agents with a comprehensive view of customer interactions from various touchpoints to enable more informed and efficient resolutions. Key features include omnichannel ticketing (email, web forms, social media, chat, phone), a self-service portal with a knowledge base and community forums, AI-powered assistance (Zia and Answer Bot), intelligent automation (SLAs, workflows, blueprints), agent productivity tools, and robust reporting and analytics. Zoho Desk is highly customizable, scalable for businesses of all sizes, and integrates seamlessly with other Zoho products and various third-party applications like CRM, enabling a unified view of customer data.