Product

About the AskNicely

AskNicely is a real-time customer feedback platform that helps businesses measure and improve customer experience, primarily focusing on Net Promoter Score (NPS), CSAT, and CES. It enables companies to collect feedback instantly after every customer interaction via various channels, including email, SMS, web, and in-app surveys. The platform provides intuitive dashboards for tracking scores, text analytics to understand sentiment from comments, and features for automating follow-up actions and incentivizing frontline staff. AskNicely aims to empower businesses to act on feedback quickly, personalize customer experiences, and drive loyalty by focusing on the performance of frontline teams.